Frequently Asked Questions

When you join, you'll realize right away that this isn't a typical doctor's office. Forget about the headaches and frustrations you experienced before. You now have a trusted physician ready to care for you.

You will have longer face-to-face time, better communication, and no wait times. You can message or call Dr. Peltz with any questions. Our focus is on keeping you healthy and informed!

With our innovative membership model, you can talk to your doctor whenever and wherever you need to, with no extra costs. This significantly increases your access to a doctor, empowering you to take control of your health.

Our practice welcomes all patients, no matter what kind of health plan you have or do not have. We like to say that everything done within the walls of or by the practice is covered by the membership. If you need to go outside the office—for labs, imaging, or specialists—you can use your health plan like you usually would.

Some patients utilize their health savings (HSAs), flexible spending (FSAs), or health reimbursement accounts (HRAs) to pay our fees as “qualified medical expenses.” Legal experts have recommended that these patients follow the best practice of paying annually or semi-annually. If requested, we can provide you with an invoice or submit a notice to your employer if any questions arise about our programs. Please note that we cannot offer tax or legal advice, and you should consult your tax advisor for guidance.

Our practice leverages a patient portal app that allows us to be available after hours, especially for urgent concerns. This dedicated tool allows us to securely message, video chat, and send pictures in real time. If we determine that you need to visit the office, we have same-day or next-day appointments available.

It’s easy to schedule a visit by calling our office or scheduling directly through the patient portal. We also offer a virtual visit as an alternative for a quick checkup or if you’re sick at home and would prefer not to come in.

If you need to go to the hospital, please call to discuss it with us anytime. We can help you decide whether it's something we can take care of or if the emergency room is necessary. As your private physician, Dr. Peltz wants to be involved in your hospital care—whether to speak to the emergency room physician or the in-patient doctor to assist in your care. We are also happy to keep in touch with your family during your stay and help arrange your care after you return home.

My service contract is for one year. If you are unhappy with the services OR, for any reason, wish to cancel your contract, you may do so with a 90-day notice. All contracts are automatically renewed unless we receive a 90-day notice not to renew.